GIG DigitalCo (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with applicable privacy and data protection laws, including the Protection of Personal Information Act, 2013 (“POPIA”), where applicable.
This Privacy Policy explains what personal information we collect through our website, how we use it, how we protect it, when we may share it, and what rights you may have in relation to your personal information.
By using this website and submitting your information through our contact form, you acknowledge that you have read and understood this Privacy Policy.
This website is operated by [Insert Full Legal Entity Name / GIG DigitalCo], a business providing [insert short service description, for example: digital strategy, design, development, SEO, and related marketing services].
For purposes of POPIA, where applicable, we are the responsible party in relation to the personal information collected through this website.
This Privacy Policy applies to personal information collected through this website, including information submitted through our contact form and limited technical information collected automatically through the normal operation of the website, server environment, and security systems.
This Privacy Policy does not necessarily apply to third-party websites, platforms, or services that may be linked to from this website. Where you leave our website and access a third-party site, that third party’s privacy terms and practices will apply.
We may collect personal information that you voluntarily provide when you complete and submit our contact form. Depending on the form fields used on the website, this may include:
You are not required to provide more information than is reasonably necessary for us to understand and respond to your enquiry. Please do not send highly sensitive personal information through the contact form unless it is strictly necessary and appropriate to do so.
When you visit or use this website, certain limited technical information may be collected automatically through the website hosting environment, content delivery services, analytics tools, security systems, or server logs. This may include:
This information is generally used for technical administration, performance monitoring, security, troubleshooting, and improving the website experience.
This website is not intended to collect special personal information or the personal information of children intentionally. Please do not submit information relating to health, biometric details, religious beliefs, political persuasion, criminal behaviour, or other categories of sensitive information through the contact form unless there is a clear lawful basis and it is strictly necessary for the purpose of your enquiry.
If we become aware that personal information has been submitted to us in circumstances where it should not have been collected, we will take reasonable steps to delete, destroy, or de-identify it where appropriate and lawful to do so.
In most cases, we collect personal information directly from you when you contact us through the website. We may also receive limited information indirectly through our website host, spam filtering tools, security tools, analytics providers, or email systems where your enquiry is delivered or stored using those services.
You should ensure that the personal information you provide is accurate, current, and complete. Where your details change, you should let us know so that we can update our records where necessary.
We aim to collect only the personal information that is reasonably required for a specific, defined, and lawful purpose connected to your enquiry or our business operations. We do not intentionally collect personal information that is irrelevant or excessive for that purpose.
We may process personal information collected through this website for one or more of the following purposes:
We will not process your personal information for a purpose that is incompatible with the purpose for which it was originally collected, unless permitted or required by law.
Where POPIA applies, we process personal information only where there is an appropriate justification to do so. Depending on the circumstances, this may include that:
We do not sell your personal information.
We may share personal information, or allow limited access to it, with third parties where reasonably necessary for the purposes described in this Privacy Policy. These may include:
Where third-party operators process personal information on our behalf, we expect them to do so only on our instructions, with appropriate confidentiality and security obligations, and only to the extent necessary for them to perform their services.
Some of our website, cloud, email, analytics, security, or support service providers may store or process personal information outside South Africa. Where this happens, we will take reasonable steps to ensure that any cross-border transfer is lawful and that the information continues to receive an adequate level of protection, whether by contract, service provider safeguards, or another lawful basis recognised under applicable law.
This website may use essential cookies or similar technologies necessary for site functionality, security, spam prevention, analytics, or performance monitoring.
We do not use cookies to collect more personal information than is reasonably required for the operation, security, or administration of the website. Where non-essential cookies or analytics tools are used, these should be managed in line with the website’s cookie notice or consent settings, where applicable.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or subsequently processed, including:
Once personal information is no longer required for a lawful purpose, we may delete, destroy, anonymise, or de-identify it, subject to any legal or operational retention requirements.
We take reasonable technical and organisational measures to safeguard personal information against loss, misuse, unauthorised access, disclosure, alteration, destruction, or unlawful processing. Depending on our systems and providers, these measures may include:
No method of internet transmission or electronic storage is completely secure. We therefore cannot guarantee absolute security, but we do take reasonable steps to protect personal information in our possession or under our control.
Where required by law, and where there are reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person, we will take the steps required under applicable law, which may include notifying affected persons and/or the Information Regulator.
We do not use contact form submissions as a basis for unsolicited direct marketing in a manner that is unlawful. If we ever send marketing communications, we will do so only in accordance with applicable law and, where required, with the appropriate consent or lawful basis. You may object to direct marketing communications at any time.
This website may contain links to other websites or services for convenience or reference. We are not responsible for the privacy, security, or content practices of third-party websites. You should review their own privacy notices before submitting personal information to them.
Subject to applicable law, you may have the right to:
These rights are not absolute and may be subject to legal limitations, verification requirements, recordkeeping duties, or other lawful grounds permitting or requiring continued retention or processing.
To protect your privacy and security, we may ask you to provide sufficient information to verify your identity before we action a request relating to your personal information.
We may keep a record of requests, correspondence, and our response for compliance, administrative, and legal purposes.
Requests, questions, complaints, or concerns regarding this Privacy Policy or our handling of personal information may be directed to:
Information Officer / Privacy Contact: [Insert Name]
Business Name: GIG DigitalCo / [Insert Full Legal Entity Name]
Email: [Insert Email Address]
Telephone: [Insert Phone Number]
Address: [Insert Physical Address]
Where required, our Information Officer will be responsible for encouraging and supporting compliance with applicable privacy requirements.
If you are not satisfied with how we handle your personal information or a privacy-related complaint, you may have the right to lodge a complaint with the Information Regulator (South Africa).
We may update this Privacy Policy from time to time to reflect changes to our website, operations, legal obligations, or privacy practices. The latest version published on the website will apply from the stated effective date.
Where appropriate, material updates may be highlighted on the website for a reasonable period.
If you have any questions about this Privacy Policy, the personal information we hold about you, or how your information is processed, please contact us using the details set out above.
Gig Digital
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